Our aim is simple; we want to deliver exceptional solutions to our customers enabling them to achieve outstanding results. We form long-term partnerships with globally leading manufacturers, many of whom are leaders in their fields. Our role is to provide exceptional localised service levels that ensure we are not just supplying a product but rather providing solutions that help our customers to deliver outstanding results. We achieve this by working in close partnership with our customers to understand, at a detailed level, how we can help them. Developing this understanding and putting in place the necessary specialised resources is what enables us to create and implement customised solutions that deliver improved outcomes.
Some examples of our customised service solutions are:
Multichem LOT Sequester Management Program for our Clinical Chemistry Third-Party QC, whereby each of our customers is allocated a specific LOT for an agreed defined period; this best in class service is managed by a dedicated LOT Sequester Manager ensuring better use of resources and improved outcomes for our pathology laboratory customers.
Nurse & Patient Support Service specifically for our Enteral Feeding product portfolio. Our nursing team offers educational support to nursing staff and ‘in the home’ support directly to patients discharged to the community setting on an enteral feeding device supplied by TECHNOPATH. This service not alone offers significant and much welcomed support to these patients and their carers but also reduces rehospitalisations, which has significant benefits for the patients, their carers and healthcare providers.
We believe that combining great products with great service will deliver outstanding results for our customers and result in continued longer-term success for TECHNOPATH and our partners.